Community Counseling Centers of Central Connecticut
Continuing Education Credit Cancellation and Refund Policies
Students have up to one week prior to the date of the course to withdraw. Refunds are subject to a fee of 20% of the cost of the course which will be deducted from the amount to be refunded. Students that withdraw after the one week deadline of the start date are not eligible for refunds outside of extenuating circumstances which can be reviewed and determined by Community Counseling Centers of Central Connecticut.
Review and Resolution of Disputes and Complaints
Community Counseling Centers of Central Connecticut, Inc. [CCC], is fully committed to conducting all activities in strict conformance with the American Counseling Association (ACA). CCC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Education Chair in consultation with the members of the continuing education committee, the CCC Ethics Chairperson and the Convention/Workshop Chairperson.
While CCC goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the convention staff which require intervention and/or action on the part of the convention staff or an officer of CCC. This procedural description serves as a guideline for handling such grievances.
1. When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.
If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the convention chair will mediate and will be the final arbitrator. If the participant requests action, the convention chair will:
a) attempt to move the participant to another workshop or
b) provide a credit for a subsequent year's workshop or
c) provide a partial or full refund of the workshop fee.
Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
3. If the grievance concerns CCC’s CE program, in a specific regard, the CE Chair will attempt to arbitrate.